Privacy Policy

Emerald Sound Studios ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our online platform and services related to professional audio production, mixing, mastering, sound design, podcast production, studio rentals, and other associated services.

Information We Collect

We collect information to provide better services and improve your experience with our site. The types of data collected include:

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• Personal Identification Information: such as your name, postal address, phone number, and email address when you contact us or make service inquiries.
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• Transactional Data: details of the services you purchase or request, billing information, and payment details.
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• Usage Data: information on how you access and use our online platform, including IP addresses, browser type, device information, and pages visited, collected through cookies and similar technologies.
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• Communication Data: records of correspondence and interactions with our support or service teams.
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How We Use Your Information

Your information is used solely for legitimate business purposes including:

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• Providing and managing audio production, studio rental, podcast production, and other services you request.
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• Responding to your inquiries and delivering customer support.
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• Processing payments and billing efficiently and securely.
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• Improving and personalizing your experience on our online platform.
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• Complying with legal obligations and preventing fraud or unauthorized activity.
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• Sending administrative information related to services, updates, and changes.
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Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), we process your data based on one or more of the following lawful bases:

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• Performance of a contract with you.
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• Compliance with legal obligations.
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• Your consent to specific processing activities where requested.
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• Our legitimate interests in managing and improving our services, provided your interests or fundamental rights do not override these interests.
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Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information in limited circumstances such as:

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• With trusted third-party service providers who assist with payment processing, IT administration, or marketing, all bound by confidentiality agreements.
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• When required by law, regulation, or legal process.
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• To protect the rights, property, or safety of Emerald Sound Studios, its users, or the public.
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Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

Your Data Protection Rights

You have the following rights regarding your personal data:

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• Access: Request a copy of the personal data we hold about you.
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• Rectification: Request correction of inaccurate or incomplete data.
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• Erasure: Request deletion of your data when there is no legitimate reason for us to continue processing it.
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• Restriction: Request the limitation of processing your data under certain conditions.
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• Data Portability: Request transfer of your data to another service provider.
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• Right to Object: Object to processing for direct marketing or legitimate interests.
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• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
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To exercise these rights, you can contact us at our physical address provided below. Please note that we may require verification of your identity before responding to such requests.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance your experience, analyze usage patterns, and improve functionality. You may configure your browser to refuse cookies or notify you when cookies are sent. However, some features of the platform may not function properly without cookies.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, access controls, and regular security assessments.

International Data Transfers

As a company based in Ireland, data you provide is stored and processed within the European Economic Area (EEA). If any processing involves transfer outside the EEA, we ensure that adequate safeguards are in place to protect your data in accordance with GDPR requirements.

Children\'s Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children under this age without parental consent. If we learn that we have inadvertently collected such information, we will take prompt steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in legal requirements, services, or operational practices. We encourage you to review this page regularly to stay informed about how we protect your personal data.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us by mail at the following address: